Platform

Developers

Resources

Pricing

Frequently Asked Questions

A curated summary of the top questions asked on our Slack community, often relating to implementation, functionality, and building better products generally.
Statsig FAQs
TROUBLESHOOTING

Why doesn't a specific custom user property appear in the "Users" tab in Statsig?

In Statsig, the "Users" tab is designed to display common properties and evaluations for a given user ID. However, it may not always show all custom properties. The most reliable way to view custom fields added to the user from the Statsig dashboard is through exposure checks.

If you are able to group by a specific user property when performing a custom query for a gate, it indicates that the property is being logged correctly. The absence of this property in the "Users" tab could be due to the temporary nature of custom properties.

If you encounter any issues or require further clarification, please reach out for assistance.

Join the #1 Community for Product Experimentation

Connect with like-minded product leaders, data scientists, and engineers to share the latest in product experimentation.

Try Statsig Today

Get started for free. Add your whole team!

What builders love about us

OpenAI OpenAI
Brex Brex
Notion Notion
SoundCloud SoundCloud
Ancestry Ancestry
At OpenAI, we want to iterate as fast as possible. Statsig enables us to grow, scale, and learn efficiently. Integrating experimentation with product analytics and feature flagging has been crucial for quickly understanding and addressing our users' top priorities.
OpenAI
Dave Cummings
Engineering Manager, ChatGPT
Brex's mission is to help businesses move fast. Statsig is now helping our engineers move fast. It has been a game changer to automate the manual lift typical to running experiments and has helped product teams ship the right features to their users quickly.
Brex
Karandeep Anand
CPO
At Notion, we're continuously learning what our users value and want every team to run experiments to learn more. It’s also critical to maintain speed as a habit. Statsig's experimentation platform enables both this speed and learning for us.
Notion
Mengying Li
Data Science Manager
We evaluated Optimizely, LaunchDarkly, Split, and Eppo, but ultimately selected Statsig due to its comprehensive end-to-end integration. We wanted a complete solution rather than a partial one, including everything from the stats engine to data ingestion.
SoundCloud
Don Browning
SVP, Data & Platform Engineering
We only had so many analysts. Statsig provided the necessary tools to remove the bottleneck. I know that we are able to impact our key business metrics in a positive way with Statsig. We are definitely heading in the right direction with Statsig.
Ancestry
Partha Sarathi
Director of Engineering
We use cookies to ensure you get the best experience on our website.
Privacy Policy