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Frequently Asked Questions

A curated summary of the top questions asked on our Slack community, often relating to implementation, functionality, and building better products generally.
Statsig FAQs
GENERAL TROUBLESHOOTING

How to troubleshoot Amplitude integration error with Statsig?

If you encounter an error message stating This cohort has failed to sync because the API key that was provided no longer has access to the partner. Please check the access level on the partner's website concerning this integration. while integrating Amplitude with Statsig, it suggests that there might be an issue with the Server Secret Key you're using.

Here are a few steps you can take to troubleshoot this:

1. Double-check the Server Secret Key: Ensure that you've copied the correct Server Secret Key from the API keys page in your Statsig Project Settings.

2. Check the key's access level: Make sure that the Server Secret Key you're using has the appropriate access level for the integration.

3. Re-enter the key: Try re-entering the Server Secret Key in Amplitude and save the changes.

If you've checked these and the issue persists, it might be a more complex issue. In this case, it is recommended to reach out to the Statsig support team for further assistance.

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What builders love about us

OpenAI OpenAI
Brex Brex
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Ancestry Ancestry
At OpenAI, we want to iterate as fast as possible. Statsig enables us to grow, scale, and learn efficiently. Integrating experimentation with product analytics and feature flagging has been crucial for quickly understanding and addressing our users' top priorities.
OpenAI
Dave Cummings
Engineering Manager, ChatGPT
Brex's mission is to help businesses move fast. Statsig is now helping our engineers move fast. It has been a game changer to automate the manual lift typical to running experiments and has helped product teams ship the right features to their users quickly.
Brex
Karandeep Anand
President
At Notion, we're continuously learning what our users value and want every team to run experiments to learn more. It’s also critical to maintain speed as a habit. Statsig's experimentation platform enables both this speed and learning for us.
Notion
Mengying Li
Data Science Manager
We evaluated Optimizely, LaunchDarkly, Split, and Eppo, but ultimately selected Statsig due to its comprehensive end-to-end integration. We wanted a complete solution rather than a partial one, including everything from the stats engine to data ingestion.
SoundCloud
Don Browning
SVP, Data & Platform Engineering
We only had so many analysts. Statsig provided the necessary tools to remove the bottleneck. I know that we are able to impact our key business metrics in a positive way with Statsig. We are definitely heading in the right direction with Statsig.
Ancestry
Partha Sarathi
Director of Engineering
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