Scalable tools to drive product growth

How do I get started with Statsig?

When you first sign up for Statsig, you automatically start on Statsig’s Developer Tier, which gives you free access to gates, configs, experimentation and analytics. On this plan, you get 2 million Metered Events (see definition below) every calendar month at no charge.

If you need more features or additional Metered Events, you can upgrade to our Pro or Enterprise tiers at any time. If you are using Statsig at scale, you can take advantage of the volume discounts offered as a part of Statsig’s Enterprise Tier.

What is Statsig’s pricing philosophy?

At Statsig, our pricing philosophy is to charge for features that 1) cost us money and 2) create value for our customers. Accordingly, we’ve chosen a usage-based pricing model, where users are charged for the events and exposures their applications sends to Statsig.

A good example of this pricing philosophy is how Statsig charges for Feature Flags. We provide users with the ability to toggle the calculation for Metric Lifts associated with their rollout on or off. By default we don’t charge customers for any exposures associated with 0 or 100% roll-outs. We would only charge a customer when they’ve togggled Metric Lifts on and when the gate is a partial roll-out (meaning there are valid Metric Lift computations).

What are metered events?

Statsig bills customers based on the number of Metered Events they use. Metered Events are a subset of events which power analytics or metrics workflows. These workflows are compute & storage intensive.

The following types of events/ metrics are defined as “Metered Events":

1. Exposure: When an application calls the Statsig SDK to check whether a user should be exposed to an experiment or a feature flag with Metric Lifts enabled.
2. Log event: When an application calls the Statsig SDK to log an event or when an event is imported to Statsig from a 3rd party source (e.g. Segment)
3. Ingested metric: When a pre-computed metric is ingested to Statsig from from a data warehouse
4. Custom metric: When existing events or metrics are used to create a Custom Metric

Statsig dedupes exposure events for the same user and feature/experiment on our client SDKs (60m window; proxy for session duration) and server SDKs (1m window; proxy for user request handling).

Experiment checks that result in no allocation (e.g. the experiment hasn’t started, or has finished) or Feature Flags that have been disabled (fully shipped or abandoned with no rule evaluation) do not generate Metered Events.

By default, customers are able to include one event dimension (via Value field) with each log event for free. Customers are charged an additional log event for each additional dimension added.

What happens if I exceed my free events limit?

If you exceed the 2 million Developer Tier events limit, you’ll be shown a prompt to enter a credit card to upgrade to Statsig’s Pro tier.

If you want to stay on the Developer tier, gate and config targeting will continue to work, but Metric Lift computations will stop. You will be sent multiple warning notifications before Metric Lifts are no longer calculated.

What happens if I’m on the Pro Tier, and use more than 5M events per month?

Statsig’s Pro Tier includes 5 million Metered Events per month. Once you exceed this amount, you’ll be charged $0.05 per additional 1K events used within the month billing period. This overage fee will be included in your monthly bill, which will be charged to the credit card on file.

If you want to lower your bill, you can switch to an Enterprise plan at any point. We offer significant volume discounts to Enterprise customers, dramatically reducing costs at scale. Reach out to our sales team to learn more.

When will Statsig charge me?

On Statsig’s Pro tier, you will be charged a baseline fee of $150 per month at the start of each billing period. If you incur overages during a given billing period, those overages will be included in your bill for the next billing period.

For example, if your subscription begins on January 1, you will pay a $150 fee on January 1, and on the first day of each subsequent month. If you incur overages during the month of January, the overages will be included in your February 1 bill.

Enterprise customers are eligible for custom billing and payment terms.

How do I monitor my usage?

To monitor your usage, navigate to Project Settings and click on the “Usage & Billing” tab within your Statsig console. See our documentation for more details.

How many projects can I have with a Pro subscription?

Each pro subscription applies to one project only. You can create multiple projects but would need to upgrade them independently.

Enterprise customers can have mutiple projects, contact us to learn more!

How does Statsig Product Analytics integrate with the rest of the platform?

Statsig provides full featured product analytics that can be used as stand alone solution. However, we aim to solve problems that span the product development lifecycle. A few examples that product analytics enables:

• Debug your experiments and feature gate rollouts.
• Perform segment analysis of experiment groups or feature gate rules.
• View session replays and user event streams in the context that they matter to understand the why behind user actions and experiment results.
• Monitor the long term effects of your experiments and feature rollouts.
• Correlate metric movements with feature releases

Do I have to purchase product analytics separately?

All tiers of Statsig includes core product analytics capabilities. On the free tier that includes our Core Product Analytics features and 1 year of data retention for analysis. On the pro-tier, Full-Featured Statsig product analytics is included at no extra cost. This includes access to all product analytics features and unlimited data retention for analysis. On the enterprise tier, we want to provide the flexibility to pick what makes the most sense for your business.

Can I purchase Statsig Product Analytics as a standalone?

Yes, on the enterprise tier. At Statsig our vision is to be an end-to-end data platform to help businesses build better products. On our free and pro tiers, we want to make that simple and offer a competitively priced solution that spans our product offerings. At the enterprise tier, we want to give businesses the flexibility to pick what makes sense for their specific needs, and that includes a Product Analytics only package.

Can I move my data from other product analytics solutions?

Today this is only available for enterprise users. We’re in the process of building out APIs that enable easy transfer of historical data into Statsig.