Privacy

Welcome to Statsig

About Statsig

Statsig is a software-as-a-service (SaaS) that provides companies, our customers, a mechanism to configure and monitor their software applications using tools such as feature flags, segment analysis, and statistical measures (the “Services”). This empowers our customers to accelerate software development based on how their end-users react to new features.

This privacy policy focuses on Statsig’s customers and how we treat data we gather when our customers use our Services. By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and share your information as described in this Privacy Policy.

Remember that your use of Statsig’s Services is at all times subject to our Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.

You may print a copy of this Privacy Policy by clicking here. If you have a disability, you may access this Privacy Policy in an alternative format by contacting support@statsig.com.

What types of data do we collect and use?

Personal Data – We refer to any data that may identify or relate to a unique individual as Personal Data. We collect the following categories of Personal Data:

  • Company data such as company name, address, records, contracts, and jurisdiction submitted to us
  • Contact data such as name, email and password
  • Browser and device data such as IP addresses, device type, browser type, and operating system name and version
  • Payment data such as payment methods, card type and number, date of purchase, and amount of purchase, billing address, phone number and email
  • Tracking data such as cookies and tokens issued during the course of website visits, time spent, preferences set, and anonymized traffic trends

We collect Personal Data directly from you when you provide us this data when using our Services or automatically when you use our website and Services.

How do we use Personal Data?

We use Personal Data to provide the Services to our customers, including:

  • Enabling and enumerating the customer’s team to access our Services
  • Delivering information about the Services that customers have purchased
  • Sending communications to provide customer support or transaction information, and responding to inquiries
  • Operating and making informed decisions for our business
  • Modifying or improving our Services to improve customer experience or personalize the Services based on your preferences
  • Complying with regulatory requirements and meeting industry standards
  • Sending marketing communications
  • Processing orders or other transactions for billing
  • Enforcing and defending against any disputes or claims
  • Complying with any applicable law as well as contractual agreements
  • Preventing, detecting and investigating security incidents and potentially illegal or prohibited activities
  • Protecting against and investigating fraud, security incidents and prohibited activities
  • Carrying out other business purposes stated when collecting your Personal Data or as otherwise set forth in applicable data privacy laws, such as the California Consumer Privacy Act (the “CCPA”)

How do we share Personal Data?

We share Personal Data with third party service providers including service providers, payment providers, and infrastructure monitoring providers, who we rely on for operating our Services.

Legal Obligations

We may share any Personal Data that we collect with third parties in conjunction with the activities set forth in Sections (i) through (l) under the “How do we use Personal Data” section above.

Business Transfers

Any Personal Data that we collect may be transferred to a third party if we undergo a merger, acquisition, bankruptcy or other transaction in which that third party assumes control of our business (in whole or in part). Should one of these events occur, we will make reasonable to notify you before your information becomes subject to different privacy and security policies and practices.

Data that is Not Personal Data

We may create aggregated, de-identified or anonymized data from the Personal Data we collect, including by removing information that makes the data personally identifiable to a particular user. We may use such aggregated, de-identified or anonymized data and share it with third parties for our lawful business purposes, including to analyze, build and improve our services and promote our business, provided that we will not share such data in a manner that could identify you.

Tracking Tools and Opt-Out

We use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and JavaScript to enable us to learn, record and enforce your preferences when you visit our website and use our product to analyze, operate, and improve our service. Cookies are small pieces of data – usually text files – placed on your computer, tablet, phone or similar device when you use that device to access our service. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s). Please note that because of our use of cookies, our Service does not support “Do Not Track” requests sent from a browser at this time.

We use essential cookies to provide you with features that you have requested and functional cookies to record your settings and maintain your preferences over time. You can decide whether or not to accept Cookies through your internet browser’s settings. You can also delete all Cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our website and some of the Services and functionalities may not work. To explore what Cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit http://www.allaboutcookies.org/.

How long do we retain Personal Data?

We retain Personal Data for as long as you have an open account with us or as otherwise necessary to provide you with our Services. We may retain Personal Data for longer if required to comply with our legal obligations, resolve disputes or collect fees owed, or required by applicable laws, rules, or regulations. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.

Personal Data of Children

As noted in the Terms of Use, we do not knowingly collect or solicit Personal Data about children under 13 years of age; if you are a child under the age of 13, please do not attempt to register for or otherwise use the Services or send us any Personal Data. If we learn we have collected Personal Data from a child under 13 years of age, we will delete that information as quickly as possible. If you believe that a child under 13 years of age may have provided Personal Data to us, please contact us at support@statsig.com.

California Resident Rights

If you are a California resident, you have the rights set forth in this section. Please see the “Exercising Your Rights” section below for instructions regarding how to exercise these rights. If there are any conflicts between this section and any other provision of this Privacy Policy and you are a California resident, the portion that is more protective of Personal Data shall control to the extent of such. If you have any questions about this section or whether any of the following rights apply to you, please contact us at support@statsig.com. If we are processing your Personal Data as a service provider, you should contact the entity that collected your Personal Data in the first instance to address your rights with respect to such data.

Access - You have the right to request certain information about our collection and use of your Personal Data over the past 12 months. In response, we will provide you with the following information:

  • The categories of Personal Data that we have collected about you.
  • The categories of sources from which that Personal Data was collected.
  • The business or commercial purpose for collecting or selling your Personal Data.
  • The categories of third parties with whom we have shared your Personal Data.
  • The specific pieces of Personal Data that we have collected about you.

If we have disclosed your Personal Data to any third parties for a business purpose over the past 12 months, we will identify the categories of Personal Data shared with each category of third party recipient. If we have sold your Personal Data over the past 12 months, we will identify the categories of Personal Data sold to each category of third party recipient.

Deletion - You have the right to request that we delete the Personal Data that we have collected about you. Under the CCPA, this right is subject to certain exceptions: for example, we may need to retain your Personal Data to provide you with the Services or complete a transaction or other action you have requested. If your deletion request is subject to one of these exceptions, we may deny your deletion request.

Exercising Your Rights - To exercise the rights described above, you or your Authorized Agent (defined below) (1) must send a request to support@statsig.com from your email account that you used to register and create an account with Statsig to allow us to verify that you are the person about whom we have collected Personal Data, and (2) describe your request in sufficient detail to allow us to understand, evaluate and respond to it.

Each request that meets both of these criteria will be considered a “Valid Request.” We may not respond to requests that do not meet these criteria. We will only use Personal Data provided in a Valid Request to verify your identity and complete your request.

We will work to respond to your Valid Request within 45 days of receipt. We will not charge you a fee for making a Valid Request unless your Valid Request(s) is excessive, repetitive or manifestly unfounded. If we determine that your Valid Request warrants a fee, we will notify you of the fee and explain that decision before completing your request.

You may also authorize an agent (an “Authorized Agent”) to exercise your rights on your behalf. To do this, you must provide your Authorized Agent with written permission to exercise your rights on your behalf, and we may request a copy of this written permission from your Authorized Agent when they make a request on your behalf.

Personal Data Sales Opt-Out and Opt-In

We will not sell your Personal Data and have not done so over the last 12 months.

We Will Not Discriminate Against You for Exercising Your Rights Under the CCPA

We will not discriminate against you for exercising your rights under the CCPA. We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods and services if you exercise your rights under the CCPA. However, we may offer different tiers of our Services as allowed by applicable data privacy laws (including the CCPA) with varying prices, rates or levels of quality of the goods or services you receive related to the value of Personal Data that we receive from you.

Other State Law Privacy Rights

California Resident Rights

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of Personal Data to third parties for such third parties’ direct marketing purposes; in order to submit such a request, please contact us at support@statsig.com.

Nevada Resident Rights

If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Data to third parties who intend to license or sell that Personal Data. You can exercise this right by contacting us at support@statsig.com with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account.

Changes to this Privacy Policy

We’re constantly trying to improve our Services and may need to change this Privacy Policy from time to time. We will alert you to any such changes with a notice on the Statsig website and by notifying you by email. If you have opted not to receive legal notice emails from us, these legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. Your use of Services after any changes to the Privacy Policy have been posted means that you agree to all of the changes. The current Privacy Policy in effect will govern the use of information at the time it is collected.

Contact Information

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data, or your choices and rights regarding such collection and use, please do not hesitate to contact us at support@statsig.com or review our documentation at https://docs.statsig.com/.

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Privacy Policy