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Frequently Asked Questions

A curated summary of the top questions asked on our Slack community, often relating to implementation, functionality, and building better products generally.
Statsig FAQs
GENERAL BILLING

Why are non-production logs not visible after reaching the Free tier event limit?

When utilizing a service with a Free tier event limit, reaching this limit does not inherently affect the visibility of non-production logs. Non-production logs are intentionally not displayed in the console by default to ensure they do not impact the results of experiments.

To view non-production events in the log stream for a production event, users can toggle the appropriate setting within the console. For testing purposes, events can be suffixed with '_test' and logged using the production environment. This allows for the testing of event logging without affecting production data. Once testing is complete and the event logging is to be finalized, these suffixes can be removed.

If non-production logs are still not visible after these steps, it is likely that there is an issue unrelated to the Free tier event limit. Users are encouraged to seek further assistance to resolve any such issues.

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What builders love about us

OpenAI OpenAI
Brex Brex
Notion Notion
SoundCloud SoundCloud
Ancestry Ancestry
At OpenAI, we want to iterate as fast as possible. Statsig enables us to grow, scale, and learn efficiently. Integrating experimentation with product analytics and feature flagging has been crucial for quickly understanding and addressing our users' top priorities.
OpenAI
Dave Cummings
Engineering Manager, ChatGPT
Brex's mission is to help businesses move fast. Statsig is now helping our engineers move fast. It has been a game changer to automate the manual lift typical to running experiments and has helped product teams ship the right features to their users quickly.
Brex
Karandeep Anand
CPO
At Notion, we're continuously learning what our users value and want every team to run experiments to learn more. It’s also critical to maintain speed as a habit. Statsig's experimentation platform enables both this speed and learning for us.
Notion
Mengying Li
Data Science Manager
We evaluated Optimizely, LaunchDarkly, Split, and Eppo, but ultimately selected Statsig due to its comprehensive end-to-end integration. We wanted a complete solution rather than a partial one, including everything from the stats engine to data ingestion.
SoundCloud
Don Browning
SVP, Data & Platform Engineering
We only had so many analysts. Statsig provided the necessary tools to remove the bottleneck. I know that we are able to impact our key business metrics in a positive way with Statsig. We are definitely heading in the right direction with Statsig.
Ancestry
Partha Sarathi
Director of Engineering
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