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Frequently Asked Questions

A curated summary of the top questions asked on our Slack community, often relating to implementation, functionality, and building better products generally.
Statsig FAQs
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GENERAL

How Can I Automatically Receive Billing Emails from Statsig?

Date of slack thread: 6/6/24

Anonymous: Hi, how can I receive billing emails automatically?

Anonymous: I set the email in the billing information section, but never receive it

Vineeth (Statsig): Anonymous, I deleted the message that had the Stripe link (it had the auth token in it, and this is a public channel). We’ll get a teammate to help you.

Matt Garnes (Statsig): Anonymous did you set that from the “manage subscription” link in our billing page which is hosted by Stripe? I would expect you would receive emails from Stripe after that for our billing if you are on pro tier

Anonymous: yes, I did already

Anonymous: but didn’t receive any email

Anonymous: Matt Garnes (Statsig) ^

Matt Garnes (Statsig): Anonymous I’ll direct message you since I have to check on some personal details

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Why the best build with us

OpenAI OpenAI
Brex Brex
Notion Notion
SoundCloud SoundCloud
Ancestry Ancestry
At OpenAI, we want to iterate as fast as possible. Statsig enables us to grow, scale, and learn efficiently. Integrating experimentation with product analytics and feature flagging has been crucial for quickly understanding and addressing our users' top priorities.
OpenAI
Dave Cummings
Engineering Manager, ChatGPT
Brex's mission is to help businesses move fast. Statsig is now helping our engineers move fast. It has been a game changer to automate the manual lift typical to running experiments and has helped product teams ship the right features to their users quickly.
Brex
Karandeep Anand
President
At Notion, we're continuously learning what our users value and want every team to run experiments to learn more. It’s also critical to maintain speed as a habit. Statsig's experimentation platform enables both this speed and learning for us.
Notion
Mengying Li
Data Science Manager
We evaluated Optimizely, LaunchDarkly, Split, and Eppo, but ultimately selected Statsig due to its comprehensive end-to-end integration. We wanted a complete solution rather than a partial one, including everything from the stats engine to data ingestion.
SoundCloud
Don Browning
SVP, Data & Platform Engineering
We only had so many analysts. Statsig provided the necessary tools to remove the bottleneck. I know that we are able to impact our key business metrics in a positive way with Statsig. We are definitely heading in the right direction with Statsig.
Ancestry
Partha Sarathi
Director of Engineering
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