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Frequently Asked Questions

A curated summary of the top questions asked on our Slack community, often relating to implementation, functionality, and building better products generally.
Statsig FAQs
GENERAL BILLING

Does dynamic config usage count toward the free 1M events?

Dynamic Config usage does not count towards the 1M free metered events.

When it comes to the propagation of changes in Dynamic Config, it is officially stated as "near real-time". While there is no precise time frame, changes are typically reflected in the services within 30 seconds of updating, based on anecdotal evidence. However, this is not a guaranteed service level agreement (SLA).

For server SDKs such as nodeJS, the update should happen automatically. Calls to getConfig will start returning the new value quickly. For client SDKs, updates do not occur in the middle of a session to maintain a consistent user experience. If you believe forcing a refresh is necessary, you might have to call Statsig.initialize again.

Please note that the above information is based on expert observations and official documentation, which can be found here.

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What builders love about us

OpenAI OpenAI
Brex Brex
Notion Notion
SoundCloud SoundCloud
Ancestry Ancestry
At OpenAI, we want to iterate as fast as possible. Statsig enables us to grow, scale, and learn efficiently. Integrating experimentation with product analytics and feature flagging has been crucial for quickly understanding and addressing our users' top priorities.
OpenAI
Dave Cummings
Engineering Manager, ChatGPT
Brex's mission is to help businesses move fast. Statsig is now helping our engineers move fast. It has been a game changer to automate the manual lift typical to running experiments and has helped product teams ship the right features to their users quickly.
Brex
Karandeep Anand
President
At Notion, we're continuously learning what our users value and want every team to run experiments to learn more. It’s also critical to maintain speed as a habit. Statsig's experimentation platform enables both this speed and learning for us.
Notion
Mengying Li
Data Science Manager
We evaluated Optimizely, LaunchDarkly, Split, and Eppo, but ultimately selected Statsig due to its comprehensive end-to-end integration. We wanted a complete solution rather than a partial one, including everything from the stats engine to data ingestion.
SoundCloud
Don Browning
SVP, Data & Platform Engineering
We only had so many analysts. Statsig provided the necessary tools to remove the bottleneck. I know that we are able to impact our key business metrics in a positive way with Statsig. We are definitely heading in the right direction with Statsig.
Ancestry
Partha Sarathi
Director of Engineering
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