Frequently Asked Questions

A curated summary of the top questions asked on our Slack community, often relating to implementation, functionality, and building better products generally.
Statsig FAQs

Why is there no exposure/checks data in the Diagnostics/Pulse Results tabs of the feature gate after launching?

If you're not seeing any exposure/checks data in the Diagnostics/Pulse Results tabs of the feature gate after launching, there are a few things you might want to check:

1. Ensure that your Server Secret Key is correct. You can find this in the Statsig console under Project Settings > API Keys. 2. Make sure that the name of the feature gate in your function matches exactly with the name of the feature gate you've created in the Statsig console. 3. Verify that the user ID is being correctly set and passed to the StatsigUser object. 4. Check if your environment tier matches the one you've set in the Statsig console.If all these are correct and you're still not seeing any data in the Diagnostics/Pulse Results tabs, it might be a technical issue on our end.

The Statsig SDK batches events and flushes them periodically as well as on shutdown or flush. If you are using the SDK in your middleware, it's recommended to call flush to guarantee events are flushed. For more information, refer to the Statsig documentation.

If you're still not seeing any data, it's possible that there's an issue with event compression. In some cases, disabling event compression can resolve the issue. However, this should be done with caution and only as a last resort, as it may impact performance.

If you're using a specific version of the SDK, you might want to consider downgrading to a previous version, such as v5.13.2, which may resolve the issue.

Remember, if you're still experiencing issues, don't hesitate to reach out to the Statsig team for further assistance.

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What builders love about us

OpenAI OpenAI
Brex Brex
Notion Notion
SoundCloud SoundCloud
Ancestry Ancestry
At OpenAI, we want to iterate as fast as possible. Statsig enables us to grow, scale, and learn efficiently. Integrating experimentation with product analytics and feature flagging has been crucial for quickly understanding and addressing our users' top priorities.
Dave Cummings
Engineering Manager, ChatGPT
Brex's mission is to help businesses move fast. Statsig is now helping our engineers move fast. It has been a game changer to automate the manual lift typical to running experiments and has helped product teams ship the right features to their users quickly.
Karandeep Anand
At Notion, we're continuously learning what our users value and want every team to run experiments to learn more. It’s also critical to maintain speed as a habit. Statsig's experimentation platform enables both this speed and learning for us.
Mengying Li
Data Science Manager
We evaluated Optimizely, LaunchDarkly, Split, and Eppo, but ultimately selected Statsig due to its comprehensive end-to-end integration. We wanted a complete solution rather than a partial one, including everything from the stats engine to data ingestion.
Don Browning
SVP, Data & Platform Engineering
We only had so many analysts. Statsig provided the necessary tools to remove the bottleneck. I know that we are able to impact our key business metrics in a positive way with Statsig. We are definitely heading in the right direction with Statsig.
Partha Sarathi
Director of Engineering
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