Frequently Asked Questions

Date of slack thread: 5/14/24

Anonymous: I restarted pulse for an experiment and now when I try to download the exposure report, it does not have the previous exposures

Anonymous: Is there a way to get the exposure report for a previous pulse window?

Anonymous: <@U0407J991EF> Would you be able to help with this? It’s kinda urgent

Timothy Chan (Statsig): I can help. Let me look.

Timothy Chan (Statsig): I can’t tell which experiment this is, but if you go to “View History” you’ll be able to pull up a snapshot from a historical view. I don’t recall if you can export from this view, but if you encounter any problems, can you share a link?

Anonymous: <@U01RGJZBTLL> I don’t see that option

Timothy Chan (Statsig): You are correct. I’m going to flag someone from console team to take a look.

Anonymous: Thank you so much <@U01RGJZBTLL>

Anonymous: Also, some of the reports have failed to download. It stays in pending state for hours and then fails

Timothy Chan (Statsig): Cc <@U04RSNTL9LL>

Timothy Chan (Statsig): Hi <@U04V3P39D0B>, unfortunately we don’t have the raw exposures data anymore. The last set of exposures I see we collected was August 8th, 2023. Unfortunately we only hold exposures for 90 days after the experiment analysis is terminated. AJ is looking into the exports, but my guess is they have failed because we no longer have the data.

Timothy Chan (Statsig): AJ also looked into the failures above and it’s because you’re trying to query data from prior to the retention. We are unable to complete the request. We can add more details to make this clearer.