Frequently Asked Questions

A curated summary of the top questions asked on our Slack community, often relating to implementation, functionality, and building better products generally.
Statsig FAQs

Why are conversions not showing in my Statsig test results?

When conversions are not showing up in Statsig test results, there are several troubleshooting steps you can take to resolve the issue. First, verify that the events sent from your application include the same identifier (either userID or stableID) as the one used in your client SDKs for the experiment. This ensures that Statsig can correctly join the events with the appropriate experiment groups.

Additionally, be aware that Statsig computes custom metrics on a daily basis for your Metrics dashboard and aggregates them for the duration of the experiment in your Pulse Results. Custom metrics will not populate until the day after creation and will not retroactively apply to previous days.

Statsig will calculate them from the creation date forward. If you are using precomputed metrics, confirm that Statsig is receiving your precomputed metrics. If the Metrics Stream is not visible at the bottom of your Metrics Catalog, there may be a connection issue or an invalid schema.

If these steps have been checked and the issue persists, it is advisable to contact a Statsig team member for further investigation.

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What builders love about us

OpenAI OpenAI
Brex Brex
Notion Notion
SoundCloud SoundCloud
Ancestry Ancestry
At OpenAI, we want to iterate as fast as possible. Statsig enables us to grow, scale, and learn efficiently. Integrating experimentation with product analytics and feature flagging has been crucial for quickly understanding and addressing our users' top priorities.
Dave Cummings
Engineering Manager, ChatGPT
Brex's mission is to help businesses move fast. Statsig is now helping our engineers move fast. It has been a game changer to automate the manual lift typical to running experiments and has helped product teams ship the right features to their users quickly.
Karandeep Anand
At Notion, we're continuously learning what our users value and want every team to run experiments to learn more. It’s also critical to maintain speed as a habit. Statsig's experimentation platform enables both this speed and learning for us.
Mengying Li
Data Science Manager
We evaluated Optimizely, LaunchDarkly, Split, and Eppo, but ultimately selected Statsig due to its comprehensive end-to-end integration. We wanted a complete solution rather than a partial one, including everything from the stats engine to data ingestion.
Don Browning
SVP, Data & Platform Engineering
We only had so many analysts. Statsig provided the necessary tools to remove the bottleneck. I know that we are able to impact our key business metrics in a positive way with Statsig. We are definitely heading in the right direction with Statsig.
Partha Sarathi
Director of Engineering
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