When user interactions with a feature, such as clicks on a banner, are not reflected in the Statsig exposure export, it is important to understand that Statsig exports all exposures without exception. If a user has been exposed to a feature gate, they will be included in the analysis. However, discrepancies can occur for several reasons.
For instance, if the user's attributes have changed post-exposure or if the feature gate rules were modified, the user might not qualify anymore but would still be included in the analysis.
To verify exposures, users can log into the Statsig console, select the feature gate, and click on 'View Pulse'. The 'Cumulative Exposures' panel will display the total exposures, including a breakdown of users exposed to the feature (treatment or Pass group) and users not exposed to the feature (control or Fail group).
If issues persist, it is recommended to utilize the debugging tools provided in the Statsig documentation to understand why a certain user received a specific value. In cases where the problem cannot be resolved, reaching out to the Statsig team for assistance is advised.