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Frequently Asked Questions

A curated summary of the top questions asked on our Slack community, often relating to implementation, functionality, and building better products generally.
Statsig FAQs
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Can two different web projects share the same Statsig API keys and what is the impact on billing?

Do permanent gates count towards billable events and how to launch a feature flag for a subset group without running up billable events?

Permanent gates do count towards billable events. An event is recorded when your application calls the Statsig SDK to check whether a user should be exposed to a feature gate or experiment, and this includes permanent gates. However, if a permanent gate is set to 'Launched' or 'Disabled', it will always return the default value and stop generating billable exposure events.

During the rollout or test period of a permanent gate, exposures will be collected and results will be measured. This is when the gate is billable. Once you Launch or Disable the gate, it is no longer billable. The differentiation with permanent gates is that it tells our system not to nudge you to clean it up, and that it will end up living in your codebase long term. More details can be found in the permanent and stale gates documentation.

If you want to launch a feature flag, but only set a subset group to true, you can achieve this with a Permanent, non-billable gate that targets a specific set of users. You can toggle off “Measure Metric Lifts”, but keep the gate enabled. You don’t need to click “Launch” using that other workflow.

Marking a gate as permanent effectively turns off billable events. This is a useful feature if you want to target a specific set of users without running up billable events.

Please note that we are continuously working on streamlining this process and improving the user experience. Your feedback is always appreciated.

How to change the owner of our account and upgrade our tier when the previous owner has left the company?

If you need to change the owner of your account and upgrade your tier, but the previous owner has left the company, you can reach out to our support team for assistance. Please email them at support@statsig.com from an account that has administrative privileges.

Our support team can help you change the owner of your account and upgrade your tier. To do this, you will need to provide the email of the person you would like to change the owner to.

Please note that this process requires backend changes, which our support team can handle for you. Ensure that you have the necessary permissions and information before reaching out to the support team.

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What builders love about us

OpenAI OpenAI
Brex Brex
Notion Notion
SoundCloud SoundCloud
Ancestry Ancestry
At OpenAI, we want to iterate as fast as possible. Statsig enables us to grow, scale, and learn efficiently. Integrating experimentation with product analytics and feature flagging has been crucial for quickly understanding and addressing our users' top priorities.
OpenAI
Dave Cummings
Engineering Manager, ChatGPT
Brex's mission is to help businesses move fast. Statsig is now helping our engineers move fast. It has been a game changer to automate the manual lift typical to running experiments and has helped product teams ship the right features to their users quickly.
Brex
Karandeep Anand
President
At Notion, we're continuously learning what our users value and want every team to run experiments to learn more. It’s also critical to maintain speed as a habit. Statsig's experimentation platform enables both this speed and learning for us.
Notion
Mengying Li
Data Science Manager
We evaluated Optimizely, LaunchDarkly, Split, and Eppo, but ultimately selected Statsig due to its comprehensive end-to-end integration. We wanted a complete solution rather than a partial one, including everything from the stats engine to data ingestion.
SoundCloud
Don Browning
SVP, Data & Platform Engineering
We only had so many analysts. Statsig provided the necessary tools to remove the bottleneck. I know that we are able to impact our key business metrics in a positive way with Statsig. We are definitely heading in the right direction with Statsig.
Ancestry
Partha Sarathi
Director of Engineering
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